Yesterday at 8pm CEST, Tradeshift experienced a prolonged service unavailability. We restored the services manually, and there was no data loss for any Tradeshift customer.
We kept users up-to-date on status.tradeshift.com from the moment the outage occurred and communicated status continuously here and on Twitter.
The unavailability was due to our infrastructure service provider being hit by by lightning, resulting in a data-center-wide power outage. The power outage affected all network connectivity to user accounts running in that data center, meaning that the servers were still there, but that Tradeshift customers could not access them.
We’ve learned good lessons from this outage that will help us react fast in the face of a future large-scale service provider outage event.
