DELIVERY,
SUPPORT &
CONSULTING
SERVICES

GET THE MOST OUT
OF TRADESHIFT.

Talk to us

Request more information from one of our experts

SUPPORT SERVICES

WE’VE GOT YOUR BACK

We know it’s critical to make sure your business processes flow smoothly – and our global support staff is laser-focused on exceeding your expectations. In addition to our moderated user support forums and in-product help guides and tool tips, we have a full-time support community ready to help you. Our multilingual internal experts are extremely technically knowledgeable and have extensive experience handling everything from basic questions to complex integration issues.

AT THE READY, 24/7

No matter when you encounter an issue, we have processes in place to make sure it’s taken care of. Incidents on the platform are reported in our online support and ticketing system, then evaluated and escalated as appropriate. For critical issues requiring an immediate response, we have a support system of around-the-clock technical experts. And our forums are helpful for answering any questions you may have.

DELIVERY & IMPLEMENTATION SERVICES

When it comes to rolling out a new transformation project, the same steps to securing your project’s success are universally true. Tradeshift offers implementation and delivery services that clear the path for a smooth transformation. Together, we help you:

  • Get key internal stakeholders on board with your project.
  • Put processes in place to track your success metrics (KPIs).Communicate clearly to internal users what’s happening, how they’ll benefit and what to expect.
  • Communicate clearly to internal users what’s happening, how they’ll benefit and what to expect.
  • Navigate unforeseen obstacles, so you can be ready to respond.
  • Develop a process to stay engaged and drive ongoing use of your new solution year after year.

EVERGREEN CUSTOMER SUPPORT & ADVISEMENT

NOT JUST SUPPORT AN ADVOCATE

Your project doesn’t end at implementation. As your partner and guide, we provide you with an ongoing advisor so our relationship continues to build long after the product is up and running. We’ll always have someone there to listen to your ideas and feedback, and make sure you’re getting the most out of your investment – not just the first month or the first year, but for years to come.

WE MAKE SURE YOU’RE TAKEN CARE OF

No matter which Tradeshift solutions you choose, we’re here to help you achieve your business goals. Our services are designed to:

  • Get you up and running quickly – with your suppliers onboard
  • Ensure your users know how to get the most from Tradeshift
  • Help you optimize your configurations so you can meet KPIs while maintaining compliance throughout your organization

HOW DOES DELIVERY WORK?

Our flexible, lean approach to product delivery lets you tailor how we collaborate together.

We hire experts dedicated to driving your project’s success. Every Tradeshift implementation project includes the creation of a steering committee, which includes representatives from your company and ours. This steering committee enables us to align on a clear set of success metrics, to track those metrics and to address any issues that might arise.

WHAT WE OFFER

Rather than follow a rigid plan with no room for adjustments, we take a more dynamic perspective that lets us respond to the unexpected issues and opportunities that inevitably arise in implementation and beyond.

In fact, we’ve gotten customers and their suppliers up and running in as little as 2 weeks. Download our Delivery & Implementation Services Guide to learn more about our services.

TRADESHIFT’S DELIVERY & IMPLEMENTATION SERVICES INCLUDE:

Optimize your working capital with Dynamic Discounting, Supply Chain Financing and Hands-Free Supplier Financing.

CONSULTING FOR WORKING CAPITAL OPTIMIZATION

WHAT ARE YOUR NEEDS?

Many of our customers come to us with ample expertise in their areas, but still wonder how they can do more to increase efficiency, reduce costs and positively impact their bottom line. Are you:

  • Interested in working capital optimization and establishing the right payment terms for your different supplier populations?
  • Looking to realize savings of up to $2.1 million for every $1 billion in spend?
  • Wondering how best to implement workflow to capture more discounts?
  • Curious how blending static discount terms, Supply Chain Financing, Dynamic Discounting and other financial solutions can be flexibly accomplished on Tradeshift?


CONSULTING FOR A BETTER TOMORROW

Tradeshift can connect you with consultants who offer the guidance you need to achieve these goals. Along with years of experience in the field and some of the sharpest minds in the business, we’re always taking note of how our enterprise customers are tackling problems. We stay with them through change implementation and follow up to make sure we’re evolving our consulting practice with findings and results from each partnership. To learn more about these services, contact us below.