GET THE MOST OUT
We know it’s critical to make sure your business processes flow smoothly – and our global support staff is laser-focused on exceeding your expectations. In addition to our moderated user support forums and in-product help guides and tool tips, we have a full-time support community ready to help you. Our multilingual internal experts are extremely technically knowledgeable and have extensive experience handling everything from basic questions to complex integration issues.
No matter when you encounter an issue, we have processes in place to make sure it’s taken care of. Incidents on the platform are reported in our online support and ticketing system, then evaluated and escalated as appropriate. For critical issues requiring an immediate response, we have a support system of around-the-clock technical experts. And our forums are helpful for answering any questions you may have.
When it comes to rolling out a new transformation project, the same steps to securing your project’s success are universally true. Tradeshift offers implementation and delivery services that clear the path for a smooth transformation. Together, we help you:
Your project doesn’t end at implementation. As your partner and guide, we provide you with an ongoing advisor so our relationship continues to build long after the product is up and running. We’ll always have someone there to listen to your ideas and feedback, and make sure you’re getting the most out of your investment – not just the first month or the first year, but for years to come.
No matter which Tradeshift solutions you choose, we’re here to help you achieve your business goals. Our services are designed to:
Our flexible, lean approach to product delivery lets you tailor how we collaborate together.
We hire experts dedicated to driving your project’s success. Every Tradeshift implementation project includes the creation of a steering committee, which includes representatives from your company and ours. This steering committee enables us to align on a clear set of success metrics, to track those metrics and to address any issues that might arise.
Rather than follow a rigid plan with no room for adjustments, we take a more dynamic perspective that lets us respond to the unexpected issues and opportunities that inevitably arise in implementation and beyond.
In fact, we’ve gotten customers and their suppliers up and running in as little as 2 weeks. Download our Delivery & Implementation Services Guide to learn more about our services.
Many of our customers come to us with ample expertise in their areas, but still wonder how they can do more to increase efficiency, reduce costs and positively impact their bottom line. Are you:
Tradeshift can connect you with consultants who offer the guidance you need to achieve these goals. Along with years of experience in the field and some of the sharpest minds in the business, we’re always taking note of how our enterprise customers are tackling problems. We stay with them through change implementation and follow up to make sure we’re evolving our consulting practice with findings and results from each partnership. To learn more about these services, contact us below.