SAN FRANCISCO - May 26th, 2022 - Workers who have incorporated high levels of automation into their daily tasks are happier in their jobs, more optimistic about their future career prospects and more likely to recommend their role to someone about to enter the job market, according to new research from Tradeshift.
Tradeshift’s ‘Are Friends Electric?’ report polled attitudes to automation among 500 finance and accounting professionals, roles which are often cited as being at risk from disruption by technology. The research revealed that 71% of respondents believed automation would have a positive impact on their job satisfaction. And while a quarter of employees felt technology could one day eliminate their job role in its current form, a clear majority (63%) believed key aspects of what they do would always demand a human touch.
Above all, respondents saw automation as a way to eliminate the low-value, repetitive work they cited as the number one reason for unhappiness in their current role. By handing the bulk of this work to a machine, 6 in 10 workers saw an opportunity to do more interesting work and improve team morale. Half of the respondents also felt that automation would help them boost their earning potential while reducing their levels of stress at work.
The survey revealed significant differences in levels of automation adoption across the territories studied. The US had a clear lead, with almost three quarters (72%) of employees saying the level of automation in their department was already very high. This compares to 50% in the UK, 37% in Germany, and just 21% in France.
Interestingly, territories where automation is already highly embedded in the workplace also showed the highest levels of happiness among employees. In the US, 75% of respondents rated themselves as very happy in their job. In France, which had the lowest level of automation, 44% of respondents said they are very happy. In Germany, just 40% of respondents rated themselves as very happy in their current job.
“If you believe the doom-mongers, you’d think today’s workers are terrified that automation will steal their jobs, but our research shows the reality is very different,” said Mikkel Hippe Brun, co-founder and General Manager, Payment Automation, at Tradeshift. “Employees who have embraced automation in their day-to-day work have found that any residual fears around robots stealing their jobs quickly fade away. Not only are they more productive, but they’re also happier, less stressed and more optimistic about future career progression.”
Delving deeper, the research revealed:
45% of the total respondents said they had seen investment in automation accelerate within their department over the past year, while more than half (52%) said they expected investment to accelerate over the next 12 months. Most employees felt comfortable with the pace of change, but under half (45%) rated their employer as very committed to training and upskilling employees to accommodate this change.
“We’re beginning to build a clear picture of the future of work, which will feature close collaboration between humans and machines, each doing what they do best. It is in the interests of every business to give employees the opportunity to prosper in that environment” said Hippe-Brun. “The current war for talent will be won by organizations that invest in technology and training that empowers employees to become more strategic, more collaborative, and ultimately more visible.”
Read the full findings from Tradeshift’s ‘Are Friends Electric?’ report here.
About the research
Tradeshift commissioned specialist research firm Coleman Parkes to conduct an online survey analyzing attitudes to automation among 500 finance and accounting professionals in the US, UK, France and Germany. The research took place in April 2022. Respondents ranged from junior employees to mid-level managers within the finance department at medium to large-sized companies. All respondents had a high level of understanding of the investment their company had made in technologies related to automation in their current job. A full breakdown of the findings is available here.
Tradeshift is a market leader in e-invoicing and accounts payable automation and an innovator in B2B marketplaces and providing access to supplier financing. Its cloud-based platform helps buyers and suppliers digitize invoice processing, automate accounts payable workflows and scale quickly. Headquartered in San Francisco, Tradeshift’s vision is to connect every company in the world, creating economic opportunity for all. Today, the Tradeshift platform is home to a rapidly growing community of buyers and sellers operating in more than 190 countries. Find out more at: Tradeshift.com
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