Hilti AG simplifies its ordering process to drive efficiency

Hilti develops and produces products, systems, software and services that feature leading-edge technology and provide the construction and energy sectors with outstanding added value. Hilti stands for innovation, quality, and direct customer relationships. Some two-thirds of Hilti’s more than 25,000 worldwide employees work directly on behalf of customers in Hilti sales organizations and technical service units. They generate more than 230,000 daily interactions with customers, creating the basis for the ongoing development of new solutions. Hilti needed a solution that would improve efficiency in their procure-to-pay process.

The Challenge:

• Improve ordering processes to better support the customer facing teams while increasing spend visibility.
• Increase savings in their procure-to-pay process without sacrificing user experience.
• Transform manual processes to boost contract compliance.

See how Hilti was able to gain an ordering process that improved the employees’ productivity by freeing up their time and energy to add value to the organization in other more important ways.