Procurement Leaders: What should the User Experience of buying look like?
With the technology available and the expectations that the consumer experience of online shopping creates, shouldn’t procurement be as simple for customers as clicking on a shopping basket? As you map your digitalization journey, focusing on the needs of internal customers is crucial, but that priority can’t compromise the need to retain control and compliance when it comes to how a business is spending. The answer lies in taking the right steps to integrate a mix of technology that delivers a quality user experience and channels spend.
This webinar will look at what organizations are doing to assess and deliver that experience and what steps you need to take as you execute your digital transformation.
In particular, this webinar will focus on:
- How can you avoid complexity and deliver simplicity without compromising on procurement objectives?
- Where are functions building capability to better deliver this customer-centric strategy?
- Next steps and lessons to factor into your digitalization strategies based on corporate, vendor and analyst insight.
About the speakers:
Steve Hall – Director of Content and Community at Procurement Leaders™
Steve Hall is Director of Content and Community at Procurement Leaders. He is the former editor of Procurement Leaders Magazine and oversees the development of content across print and digital platforms. Steve combines a background in journalism with experience in helping build an award-winning product for a global community of procurement executives. He draws on a decade in business publishing, providing quality coverage to senior business leaders. Prior to Procurement Leaders, Steve worked in legal publishing.
Roy Anderson – CPO at Tradeshift
Roy Anderson recently joined the Tradeshift as our new chief procurement officer (CPO) and digital transformation officer. His new position will be a multifaceted role, though one key element will be to act as an evangelist for the Tradeshift network, as well as digital transformation within organizations and in the wider supply chain environment. Anderson has held a number of key procurement leadership roles in financial and manufacturing organizations. Most recently, he was the Executive Vice President at MetaProcure/GoProcure where he was responsible for procurement services operations providing a full suite of enabling technologies addressing global transactional processing, strategic sourcing, spend analytics, and risk analysis. Before that, he was CPO at State Street bank and vice president of global procurement at MetLife.
Wouter Machiels – Group Procurement Director at Greenyard
Wouter Machiels is Group Procurement Director at Greenyard; before taking on this role he earned his stripes as Head of Global Purchasing Process Office – Centre of Excellence at Agfa Gevaert, where he was also globally responsible for Capex and MRO procurement. Machiels started his career as a project manager in SAP, where he picked up the flavor for different industries and developed a helicopter view of all business areas. He joined Pascion after winning the 2016 Procurement Excellence award and wants to share his vision to ensure the continued viability and increase the overall impact of the Purchasing function in the companies of tomorrow.