Accessibility 

Tradeshift Accessibility Statement

June 21, 2025

1. Introduction

Tradeshift is committed to ensuring digital accessibility for all users, including those with disabilities and functional limitations. As a leading cloud-based business network and platform for procure-to-pay automation, e-invoicing, supply chain payments, marketplaces, we understand the critical importance of providing an inclusive and accessible experience.

Although Tradeshift is a business-to-business (B2B) company and not directly consumer-facing, we are nonetheless dedicated to accessibility in all our offerings.

This Accessibility Statement outlines our efforts to comply with the European Accessibility Act (Directive (EU) 2019/882), which aims to harmonize accessibility requirements across the European Union. Our conformance is assessed against the harmonized European Standard EN 301 549 V3.2.1, which fully incorporates the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

We are dedicated to continuous improvement to ensure our platform is usable by the widest possible audience.

The Tradeshift platform is Partially Conforming with EN 301 549 V3.2.1 and WCAG 2.1 Level AA. This means that while the majority of success criteria are met some parts of the content do not fully conform to the accessibility standard.

2. Description of Service and Accessibility Measures

The Tradeshift platform is a comprehensive, app-based solution designed to streamline business processes, facilitate global connections between buyers and suppliers, and automate various financial and operational tasks. Our services include:

  • Procure-to-Pay Automation: Digitizing and automating the entire purchasing and invoicing workflow.
  • E-invoicing: Enabling compliant electronic invoice exchange across numerous countries.
  • Supply Chain Payments & Financing: Facilitating efficient payment processes and access to financing solutions.
  • Business Network & Marketplaces: Connecting businesses for seamless collaboration and transaction.

Tradeshift has implemented various accessibility features and measures to enhance usability for all users:

  • Perceivable Content: We strive to provide text alternatives for non-text content, ensure information is not conveyed by color alone, and minimize photosensitive seizure triggers. Our platform supports logical information and relationships, and text content is designed to be readable and understandable.
  • Operable Interface: The platform supports keyboard navigation for many functionalities, allows for adjustment of time limits where applicable, and avoids requiring simultaneous user actions. Electronic forms are designed to be accessible, and pointer gestures can be performed with simple taps/clicks.
  • Understandable Design: We aim for predictable behavior on focus and input, consistent navigation, and clear error identification and suggestions. The language of the page and its parts is identified for assistive technologies.
  • Robust Compatibility: Our platform is designed to maximize compatibility with current and future user agents, including assistive technologies, by ensuring proper name, role, and value attributes.

Tradeshift’s accessibility is fundamentally supported by a modern technology stack that includes semantic HTML, WAI-ARIA roles and attributes, and CSS for visual presentation and responsive design that will work with the particular combination of web browser and any assistive technologies or plugins installed on your computer.

3. Conformance Status

The Tradeshift platform is Partially Conforming with EN 301 549 V3.2.1 and WCAG 2.1 Level AA. This means that while the majority of success criteria are met, some parts of the content do not fully conform to the accessibility standard.

Nonetheless, Tradeshift is committed to digital accessibility and aligns its platform with recognized accessibility standards to ensure usability for all users, including those with disabilities. We continuously review and improve our accessibility features to support our diverse user base and comply with relevant regulations.

The assessment was conducted in 2025 through a combination of automated and manual testing methods.

4. Limitations and Alternatives

While Tradeshift is committed to providing an accessible experience, we acknowledge that certain areas of our platform currently present limitations. We are actively working to address these non-conformities and improve overall accessibility.

The following is a summary of areas where the Tradeshift platform currently Does Not Support or Partially Supports full conformance with EN 301 549 V3.2.1 and WCAG 2.1 Level AA:

A. Time-Based Media and Non-Visual Access (EN 301 549 & WCAG 2.1)

  • Does Not Support:
    • Audio-only and Video-only (Prerecorded) (WCAG 1.2.1, EN 301 549 9.1.2, 10.1.2, 11.2.2): Prerecorded audio-only and video-only content lacks text transcripts or media alternatives.
    • Captions (Prerecorded) (WCAG 1.2.2, EN 301 549 5.13, 9.1.2, 10.1.2, 11.2.2): Prerecorded video content lacks captions.
    • User Controls for Captions and Audio Description (EN 301 549 5.15, 7.3): Controls for captions and audio descriptions are not readily available.
    • Caption Processing Technology (EN 301 549 7.1): The technology for displaying and preserving captions for synchronized audio and video is not fully supported.
    • Audio Description Technology (EN 301 549 7.2): The technology for playing and preserving audio descriptions for video is not fully supported. 
  • Partially supports: 
    • Audio Description or Media Alternative (Prerecorded) (WCAG 1.2.3, EN 301 549 5.7, 5.14, 9.1.2, 10.1.2, 11.2.2): Prerecorded video content lacks audio descriptions or media alternatives.
    • Audio Description (Prerecorded) (WCAG 1.2.5, EN 301 549 5.14, 9.1.2, 10.1.2, 11.2.2): Prerecorded video content lacks separate audio description tracks.

    Note: Tradeshift’s platform includes video capabilities (EN 301 549 Clause 7 is applicable), but these specific requirements for time-based media are not fully met.

B. Keyboard Accessibility & Focus Management (WCAG 2.1 & EN 301 549)

  • Partially Supports:
    • Keyboard (WCAG 2.1.1, EN 301 549 9.2.1, 10.2.1, 11.3.1): While most functionality is keyboard accessible, some key actions cannot be performed end-to-end with keyboard only, and visual focus is not always present.
    • Keyboard (No Exception) (WCAG 2.1.3): Not all functionality is keyboard accessible without exception.
    • No Keyboard Trap (WCAG 2.1.2, EN 301 549 9.2.1, 10.2.1, 11.3.1): Some keyboard traps may exist.
    • Focus Order (WCAG 2.4.3, EN 301 549 9.2.4, 10.2.4, 11.3.4): Tabbing order is not always logical, and focus is not always obvious.
    • Focus Visible (WCAG 2.4.7, EN 301 549 9.2.4, 11.3.4): Visible keyboard focus is not consistently present.

C. Content Presentation & Readability (WCAG 2.1 & EN 301 549)

  • Does Not Support:
    • Low or No Background Audio (WCAG 1.4.7): If background audio is present, there is no mechanism to turn it off.
    • Identify Purpose (WCAG 1.3.6): Not all icons, regions, and purposes have programmatically defined meanings.
    • Unusual Words (WCAG 3.1.3): Definitions for industry terms or jargon are not consistently provided (e.g., via tooltips or glossaries).
    • Abbreviations (WCAG 3.1.4): Explanations for abbreviations are not consistently provided.
    • Reading Level (WCAG 3.1.5): Simplified versions of content are not provided if text complexity is above a certain reading level.
    • Pronunciation (WCAG 3.1.6): Pronunciation is not provided for words that need it.
  • Partially Supports:
    • Resize Text (WCAG 1.4.4): Text scaling and zooming are not consistently supported across all applications within the platform.
    • Non-text Content (WCAG 1.1.1, EN 301 549 5.5, 9.1.1, 10.1.1, 11.2.1): Some image elements may lack alternate text or proper roles.
    • Visual Presentation (WCAG 1.4.8): Users cannot consistently select colors, text spacing, or other visual presentation aspects.
    • Contrast (Minimum) (WCAG 1.4.3): Some text and images of text do not meet the minimum contrast ratio thresholds.
    • Contrast (Enhanced) (WCAG 1.4.6): Enhanced contrast (7:1) is not consistently met.
    • Reflow (WCAG 1.4.10): While horizontal scrollbars are avoided, some content may overlap, making actions difficult to recognize.
    • Usage without vision (EN 301 549 4.1): The platform is not fully operable without visual input.
    • Usage with limited vision (EN 301 549 4.2): The platform does not fully support users with limited vision.
    • Usage with limited manipulation or strength (EN 301 549 4.7): Alternatives for controls requiring fine motor control or strength are not fully provided.
    • Preservation of accessibility information during conversion (EN 301 549 5.1.3): Accessibility information is not always fully preserved during content conversion or transmission.

D. Time Limits & Interruptions (WCAG 2.1 & EN 301 549)

  • Does Not Support:
    • Timeouts (WCAG 2.2.6): Users are not consistently warned before inactivity timeouts.
  • Partially Supports:
    • Timing Adjustable (WCAG 2.2.1, EN 301 549 5.10, 9.2.2, 10.2.2, 11.3.2): Inactivity timeouts may not provide prior warning or possibility for extension.
    • Interruptions (WCAG 2.2.4): Some interruptions (e.g., banners) may not be dismissible or suppressible.
    • Re-authenticating (WCAG 2.2.5): Re-authentication may not always occur without data loss.
    • Change on Request (WCAG 3.2.5): Some automatic page changes (e.g., redirects) cannot be turned off.

E. Information Provision & Support Services (EN 301 549)

  • Does Not Support:
    • Provision of accessibility information (EN 301 549 12.1): Information about Tradeshift’s products and services, including accessibility features, is not consistently provided in accessible formats.
    • Status Messages (WCAG 4.1.3): Status messages are not consistently announced by screen readers.
    • Help (WCAG 3.3.5): Context-sensitive help is not consistently available.
  • Partially Supports:
    • Accessible documentation (EN 301 549 12.1.2): All documentation (e.g., user manuals, FAQs) is not fully accessible.
    • Accessible support services (EN 301 549 12.1.3, 12.2, 12.2.1, 12.2.2, 12.2.3): Tradeshift’s customer support services, including communication channels and staff knowledge, are not fully accessible.

F. Authentication (WCAG 2.1 & EN 301 549)

  • Partially Supports:
    • Accessible Authentication (Minimum) (EN 301 549 5.16): While the platform offers alternatives to typing a memorized password (e.g., SSO, password manager), two-factor authentication (2FA) options may only be based on transcribing a code, limiting accessibility.

G. Other WCAG 2.1 AAA Limitations:

  • Does Not Support:
    • Sign Language (Prerecorded) (WCAG 1.2.6): Sign language interpretation is not provided for prerecorded video.
    • Extended Audio Description (Prerecorded) (WCAG 1.2.7): Extended audio descriptions are not available for prerecorded video.
    • Media Alternative (Prerecorded) (WCAG 1.2.8): Full-text media alternatives are not provided for video.
    • Section Headings (WCAG 2.4.10): Section headings are not consistently used to organize content.
    • Link Purpose (Link Only) (WCAG 2.4.9): Link text alone is not always sufficient to determine purpose.
    • Target Size (Enhanced) (WCAG 2.5.5): Target sizes are not consistently at least 44x44px.
    • Animation from Interactions (WCAG 2.3.3): Users cannot turn off non-essential animations.

H. Not Applicable Requirements:

The following requirements are not applicable to the Tradeshift platform based on its nature as a cloud-based software and service provider, which does not involve physical hardware, two-way voice communication, or emergency services:

  • WCAG 2.1: 1.2.4 Captions (Live), 1.2.9 Audio-only (Live), 1.4.2 Audio Control, 2.1.4 Character Key Shortcuts, 2.2.2 Pause, Stop, Hide, 2.5.4 Motion Actuation. 
  • EN 301 549 V3.2.1:
    • Clause 4: 4.6 Usage with no or limited vocal capability, 4.8 Usage with limited reach.
    • Clause 5: 5.1.2 Biometrics (as per assessment, not applicable), 5.2 Closed functionality, 5.3 ICT with a closed functionality, 5.4 Bi-directional speech communication.
    • Clause 6: All sub-clauses related to ICT with two-way voice communication.
    • Clause 8: All sub-clauses related to Hardware.
    • Clause 13: ICT providing access to emergency services.

5. Ongoing Efforts to Maintain Accessibility

Tradeshift is committed to a continuous process of improving the accessibility of its platform and services. Our ongoing efforts include:

  • Regular Audits and Testing: We conduct periodic accessibility audits, utilizing both automated tools and manual testing by accessibility experts, to identify and address barriers.
  • Remediation and Development: Identified accessibility issues are prioritized and integrated into our development roadmap for remediation.
  • Employee Training: We are committed to providing proper and continuous training for our personnel, including product development, design, quality assurance, and customer support teams, to ensure they are knowledgeable about accessibility best practices and how to assist users with diverse needs.
  • Supplier and Partner Engagement: We work with our third-party providers and partners to ensure that any subcontracted services or integrated components also adhere to accessibility requirements, maintaining compliance throughout our supply chain.

6. Feedback and Contact Information

We welcome your feedback on the accessibility of the Tradeshift platform. If you encounter any accessibility barriers or have suggestions for improvement, please contact us.

7. Enforcement and Complaints

If you are not satisfied with our response to your feedback or believe that we have not met our accessibility obligations, you have the right to escalate your complaint to the relevant national enforcement body in your EU Member State. Information on these bodies can typically be found on the websites of national public authorities responsible for digital accessibility.

8. Disproportionate Burden

Tradeshift is not currently claiming a disproportionate burden for any of the accessibility requirements outlined in EN 301 549 V3.2.1. We are committed to addressing identified accessibility gaps through our ongoing development efforts.

In accordance with Article 14 of Directive (EU) 2019/882 (pages 22-23) and the criteria outlined in Annex VI (page 46), any future assessment of disproportionate burden would consider:

  • The ratio of net compliance costs to overall operational costs
  • The estimated benefits for users with disabilities
  • The frequency and extent of use of our services
  • Available resources and the size of our organization

Should we identify any requirements that may impose a disproportionate burden in the future, we will:

  • Document the assessment thoroughly
  • Review it at least every five years (per Article 14(5), page 23)
  • Make the assessment available to relevant authorities upon request
  • Continue to make our services as accessible as possible within reasonable limits