Customer Stories
Key Points
- Onboard more than 2,600 suppliers (and counting) to the Tradeshift platform, providing a full range of electronic invoice capture methods, including EDI, PO-flip, email or direct upload
- Significantly reduce costs associated with processing and archiving a high volume of paper-based documents.
- Gain complete visibility into the invoicing workflow, enabling faster issue resolution and real-time supplier communication.
- Free up valuable time within the existing AP team which can then be reallocated to more strategic work.
“Our vision was to standardise how we received digital documents across our entire supplier base.
Investing in this partnership and this project with Tradeshift was a good decision. We’ve found Tradeshift to be a very responsive partner.”
“We want to make sure that suppliers have a great experience. For many of them, it’s a big change. Really easy-to-use technology is a must, and that’s certainly what we get with Tradeshift.”
“The benefits of working with Tradeshift include freeing up your AP team to be more strategic by automating their more mundane tasks.”
“Tradeshift’s platform also help improve communication with suppliers and makes document handling more efficient and transparent.”
“Tradeshift is a very modern solution and that means you can adapt it to suit your business needs as you grow.
There are a lot of different applications available on the platform which we can use to enhance our way of working with suppliers and make it easier to process our invoices.”
Key Points
- The goal was to move to paperless and to onboard many suppliers in an automated way
- “It’s easy for our suppliers to connect to Tradeshift”
- “Overall feedback from our suppliers is positive; there are rarely suppliers that go back to the paper invoice they used to send”
- DHL has implemented Tradeshift in 15 European countries
- The benefit of Tradeshift is that “you can enrich the solution as you grow.“
“With Tradeshift we’ve been able to completely eliminate the risk of any invoice falling into the ‘black holes’ that used to be quite common.
The moment a supplier submits an invoice on Tradeshit they have complete visibility over its acceptance and status.
And if suppliers do have questions, it’s very easy for the AP team to locate the document and answer queries in real-time.”
“Since deploying Tradeshift we’ve seen on-time payments to suppliers jump by 30% while reducing invoice processing time by 22 days.
We’ve also been able to siginificanlty reduce temporary headcount assigned to our AP process.”
Key Points
- NHS SBS is the largest shared services organisation in the world.
- Scale of their business; process £160bn, 7m invoices per year, 500,000 calls from supplier per year.
- Main priority is to successfully pay suppliers within 30 days.
- “To achieve that we need fabulous processes, great people delivering those processes, a really efficient way of operating.”
- We chose Tradeshift back in 2013 which was ahead of the curve for both organisations for e-invoicing.
- Best practices to manage such a project? Leadership in the procurement team and working with your suppliers through the process. Make sure the suppliers have a great experience.
- Need really easy to use technology “which is certainly what we get from Tradeshift.”
- They have 6,000 suppliers on the Tradeshift platform.
“Our suppliers billing efficiency increased by over 70% and the time used per invoice were reduced from two minutes to 20 seconds.
The efficiency and cost savings brought by the Tradeshift platform has raised interest among other CFOs.”
“Our mission is to ensure that every invoice we receive can be processed entirely digitally, with minimum requirement for human intervention. We started working with Tradeshift in 2011, and I took on internal ownership of the project a little over five years ago.
Today we receive approximately 75% of all our global invoices through the Tradeshift platform each month, of which about 44% require no manual intervention.”
Key Points
- Innovation is at the heart of the business – we have to go digital
- “We have to adapt fast.”
- “We chose Tradeshift because it was one of the companies that had the best solution on onboarding the supplier.”
- “For us it’s a big success.”
“Our finance colleagues can now really focus on their key tasks, such as exception handling and driving more automation, rather than spending their days scanning paper invoices.”
“We use Tradeshift, for example, to ensure we are always connected to our suppliers and can track order status in a way that any team member can see. We need to be able to coordinate on a regional or global level from a single source of truth.”
“With Tradeshift, we now process 6,000,000 invoices annually, all fully compliant with local legislation.
This has unlocked substantial financial potential, with over $1.6 billion in funding to date through our SCF programme.”
“Having up to date visibility of the status of our invoices with Tradeshift has transformed our relationship with NHS Shared Business Services.
It has also freed up our credit controllers’ time to focus on resolving genuine issues rather than struggling to find out which invoices are going to get paid, which are being disputed and even which have been received.”
Key Points
- We see technology as the key to unlocking a massive amount of value for our customers and suppliers.
- We started our e-Invoicing project with Tradeshift in 2017.
- Before then the majority of our invoices came through as paper-based documents.
- “To achieve that we need fabulous processes, great people delivering those processes, a really efficient way of operating.”
- Where we received invoices from suppliers as PDFs, these were unstructured, scanned documents. Our existing tools could not always read these documents successfully, which led to a high emphasis on manual processing.
- The channels we used to receive invoices were highly decentralised, creating a breeding ground for inconsistencies.
- Investing in this partnership and this project with Tradeshift was a good decision. We’ve found Tradeshift to be a very responsive partner.
- Supplier engagement is absolutely essential.
- We aim to reduce paper dispatch to less than 6% of our total invoice volume.
“Co-operation during the implementation period was excellent. Integrations can be difficult, but it worked exactly as proposed because it was planned upfront.
The Tradeshift team was there from start to finish, troubleshooting and answering every question along the way.
The efficiency and cost savings brought by the Tradeshift platform has raised interest among other CFOs.”
“The Tradeshift platform allows suppliers to check the status of their invoices & payments themselves and allowed shared service centers to be streamlined and refocused on more value-adding tasks.”
Key Points
- Our team was struggling to cope with a large volume of invoices that arrived via a mix of email, PDF, and postal mail.
- Invoices would regularly go missing, sometimes for weeks at a time.
- With Tradeshift, every invoice we receive is immediately visible and trackable, so there’s no danger of any invoice slipping into a ‘black hole’.
- Suppliers benefit from the same level of transparency. They can check on the status of an invoice at any point by logging into the platform.
- When issues need to be addressed, it’s easy to work with the supplier to get any problems fixed in real-time.
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