Subprocessors and Subcontractors
Tradeshift uses its global entities, as well as subprocessors, and subcontractors to assist with the provision of our services.
What is a Subprocessor?
A subprocessor is a third party engaged by Tradeshift, which has or potentially will have access to, or process Personal Data. Tradeshift uses subprocessors to perform various functions functions detailed below.
Tradeshift endeavors to use commercially reasonable selection processes, which include rigorous evaluation of the security practices of subprocessors that may have access to or process Personal Data.
Where your data is stored
|Tradeshift Platform / Network||X||X||X||X|
|Tradeshift Pay||X||X||X*||X*||*Some Data for Tradeshift Cash features provided with some versions of Tradeshift Pay|
|Tradeshift Link /Babelway||X||X|
§ Tradeshift Subprocessors may utilize additional locations as specified in the list below
§ Tradeshift SaaS Software operated in China is not addressed in this document
§ Third Party SaaS Products and Apps which are distributed by Tradeshift may use other hosting locations as specified in the subscription agreement for that service
Subprocessors related to service delivery
Tradeshift uses the following services to host the computing infrastructure that delivers our services.
Tradeshift processes users’ names and email addresses for the purposes of sending and receiving business documents.
|Entity Name||Services Description||Location|
|Amazon Data Services Ireland Ltd||Cloud service provider||Ireland|
|Cloud service provider||Belgium|
|Mailgun||Product notification email provider||United States|
|Salesforce||Cloud service provider||Germany / France|
|Zendesk||Support delivery system||Ireland|
These subprocessors may process Personal Data:
|Entity Name||Services Description||Corporate Location|
|Basecamp||Project management software for supplier onboarding||United States|
|Box||Contract and file storage||United States|
|Domo||Data analysis||United States|
|Gainsight||UX and satisfaction surveys||United States|
|Corporate email and file storage||United States|
|Marketo||Email communication management system||United States|
|Mixpanel||Analytics provider||United States|
|Salesforce||Customer relationship management||United States|
|Splunk||System logging||United States|
Subcontractors for IBX products
Tradeshift also uses certain subcontractors to assist in the operations necessary to provide Services related to IBX products. These are not used for the Tradeshift platform unless specified elsewhere.
|Entity Name||Services description||Personal data to be processed by the subcontractor, along with which categories||Location||Scope|
|Capgemini India||Professional Services, Software support||The Customer’s employees and their associated data, such as names, contact details, employee number, organizational affiliation, location||India||All IBX applications|
|Hiranyagarbha Consultancy||Professional Services SAP SRM||The Customer’s employees and their associated data, such as names, contact details, employee number, organizational affiliation, location||India||To be included in case client uses SAP SRM applications|
|Zapient Software Solutions||Professional Services SAP SRM||The Customer’s employees and their associated data, such as names, contact details, employee number, organizational affiliation, location||India||To be included in case client uses SAP SRM applications|
|Greynubo||Service Desk support, Software Support||India||All IBX applications|
|Tradeshift Romania||Software development, Service Desk support, Software Support||Romania||All IBX applications|
|IBX Group AB||Professional Services, Service Desk support, Software support||Sweden||All IBX applications|
|Tradeshift Malaysia||Software Support||Malaysia||All IBX applications|
|Telecity/Equinix||Infrastructure hosting||No processing, however owns the physical space the infrastructure runs in||Sweden||All IBX applications|
Tradeshift Global Entities
Tradeshift operates various global corporate entities. As part of providing our services, your personal information may be transferred or processed by any one of these entities:
|Entity Name||Corporate Location|
|Baiwang Tradeshift (Suzhou) Software Limited||People’s Republic of China|
|Chongqing Tradeshift Supply Chain Technology Ltd||People’s Republic of China|
|IBX Group AB||Sweden|
|IBX Norge AS||Norway|
|Tradeshift China (Shanghai) Limited||People’s Republic of China|
|Tradeshift Inc.||United States|
|Tradeshift Network Ltd.||United Kingdom|
|Tradeshift Pty Ltd||Australia|
|Tradeshift Technology SRL||Romania|
There are third parties we partner with to offer optional integrations with our products. These third parties are engaged directly by you. No information is shared with any of these entities unless you choose to enable any of their integrations. The privacy policies of these integrations varies. Tradeshift is not responsible for the content of the privacy policies of the third parties who offer integrations. You can enable or disable these integrations in your account at any time.
As the services we offer grow and evolve, the Subprocessors we utilize may also change. We will endeavor to provide prompt updates thru this page as new Subprocessors are added or existing ones are removed.