Subprocessors and Subcontractors

Tradeshift uses its global entities, as well as subprocessors, and subcontractors to assist with the provision of our services.

What is a Subprocessor?

A subprocessor is a third party engaged by Tradeshift, which has or potentially will have access to, or process Personal Data. Tradeshift uses subprocessors to perform various functions functions detailed below.

Due Diligence

Tradeshift endeavors to use commercially reasonable selection processes, which include rigorous evaluation of the security practices of subprocessors that may have access to or process Personal Data.

Where your data is stored

Tradeshift ProductIrelandBelgiumGermanyFranceSwedenNotes:
Tradeshift Platform / NetworkXX XX 
Tradeshift PayXXX*X**Some Data for Tradeshift Cash features provided with some versions of Tradeshift Pay
Tradeshift BuyXX X
Tradeshift GoXX 
Tradeshift CashXXXX
Tradeshift Link /Babelway XX 
IBX   X

Notes:

§  Tradeshift Subprocessors may utilize additional locations as specified in the list below

§  Tradeshift SaaS Software operated in China is not addressed in this document

§  Third Party SaaS Products and Apps which are distributed by Tradeshift may use other hosting locations as specified in the subscription agreement for that service

Subprocessors

Subprocessors related to service delivery

Tradeshift uses the following services to host the computing infrastructure that delivers our services.

Tradeshift processes users’ names and email addresses for the purposes of sending and receiving business documents.

Entity NameServices DescriptionLocation
Amazon Data Services Ireland LtdCloud service providerIreland
GoogleCloud service providerBelgium
MailgunProduct notification email providerUnited States
SalesforceCloud service providerGermany / France
ZendeskSupport delivery systemIreland

Other Subprocessors

These subprocessors may process Personal Data:

Entity NameServices DescriptionCorporate Location
BasecampProject management software for supplier onboardingUnited States
BoxContract and file storageUnited States
DomoData analysisUnited States
GainsightUX and satisfaction surveysUnited States
GoogleCorporate email and file storageUnited States
MarketoEmail communication management systemUnited States
MixpanelAnalytics providerUnited States
SalesforceCustomer relationship managementUnited States
SplunkSystem loggingUnited States

Subcontractors for IBX products

Tradeshift also uses certain subcontractors to assist in the operations necessary to provide Services related to IBX products.  These are not used for the Tradeshift platform unless specified elsewhere.

Entity NameServices descriptionPersonal data to be processed by the subcontractor, along with which categoriesLocationScope
Capgemini IndiaProfessional Services, Software supportThe Customer’s employees and their associated data, such as names, contact details, employee number, organizational affiliation, locationIndiaAll IBX applications
Hiranyagarbha ConsultancyProfessional Services SAP SRMThe Customer’s employees and their associated data, such as names, contact details, employee number, organizational affiliation, locationIndiaTo be included in case client uses SAP SRM applications
Zapient Software SolutionsProfessional Services SAP SRMThe Customer’s employees and their associated data, such as names, contact details, employee number, organizational affiliation, locationIndiaTo be included in case client uses SAP SRM applications
GreynuboService Desk support, Software SupportThe Customer’s employees and their associated data, such as names, contact details, employee number, organizational affiliation, locationIndiaAll IBX applications
Tradeshift RomaniaSoftware development, Service Desk support, Software SupportThe Customer’s employees and their associated data, such as names, contact details, employee number, organizational affiliation, locationRomaniaAll IBX applications
IBX Group ABProfessional Services, Service Desk support, Software supportThe Customer’s employees and their associated data, such as names, contact details, employee number, organizational affiliation, locationSwedenAll IBX applications
Tradeshift MalaysiaSoftware SupportThe Customer’s employees and their associated data, such as names, contact details, employee number, organizational affiliation, locationMalaysiaAll IBX applications
Telecity/EquinixInfrastructure hostingNo processing, however owns the physical space the infrastructure runs inSwedenAll IBX applications

Tradeshift Global Entities

Tradeshift operates various global corporate entities. As part of providing our services, your personal information may be transferred or processed by any one of these entities:

Entity NameCorporate Location
Baiwang Tradeshift (Suzhou) Software LimitedPeople’s Republic of China
Chongqing Tradeshift Supply Chain Technology LtdPeople’s Republic of China
IBX Group ABSweden
IBX Norge ASNorway
Tradeshift ApSDenmark
Tradeshift China (Shanghai) LimitedPeople’s Republic of China
Tradeshift Inc.United States
Tradeshift Network Ltd.United Kingdom
Tradeshift Pty LtdAustralia
Tradeshift SASFrance
Tradeshift Sdn.BhdMalaysia
Tradeshift Technology SRLRomania

Optional integrations

There are third parties we partner with to offer optional integrations with our products. These third parties are engaged directly by you. No information is shared with any of these entities unless you choose to enable any of their integrations. The privacy policies of these integrations varies. Tradeshift is not responsible for the content of the privacy policies of the third parties who offer integrations. You can enable or disable these integrations in your account at any time.

Updates

As the services we offer grow and evolve, the Subprocessors we utilize may also change. We will endeavor to provide prompt updates thru this page as new Subprocessors are added or existing ones are removed.