Subprocessors

Subprocessors and Subcontractors

Tradeshift uses its global entities, as well as subprocessors, and subcontractors to assist with the provision of our services.

What is a Subprocessor?

A subprocessor is a third party engaged by Tradeshift, which has or potentially will have access to, or process Personal Data. Tradeshift uses subprocessors to perform various functions functions detailed below.

Due Diligence

Tradeshift endeavors to use commercially reasonable selection processes, which include rigorous evaluation of the security practices of subprocessors that may have access to or process Personal Data.

Where your data is stored

Tradeshift Product Ireland Belgium Germany France Sweden Notes:
Tradeshift Platform / Network X X  X X
Tradeshift Pay X X X* X* *Some Data for Tradeshift Cash features provided with some versions of Tradeshift Pay
Tradeshift Buy X X  X
Tradeshift Go X X
Tradeshift Cash X X X X
Tradeshift Link /Babelway  X X
IBX X

Notes:

§  Tradeshift Subprocessors may utilize additional locations as specified in the list below

§  Tradeshift SaaS Software operated in China is not addressed in this document

§  Third Party SaaS Products and Apps which are distributed by Tradeshift may use other hosting locations as specified in the subscription agreement for that service

Subprocessors

Subprocessors related to service delivery

Tradeshift uses the following services to host the computing infrastructure that delivers our services.

Tradeshift processes users’ names and email addresses for the purposes of sending and receiving business documents.

Entity Name Services Description Location
Amazon Data Services Ireland Ltd Cloud service provider Ireland
Google Cloud service provider Belgium
Mailgun Product notification email provider United States
Salesforce Cloud service provider Germany / France
Zendesk Support delivery system Ireland

Other Subprocessors

These subprocessors may process Personal Data:

Entity Name Services Description Corporate Location
Basecamp Project management software for supplier onboarding United States
Box Contract and file storage United States
Domo Data analysis United States
Gainsight UX and satisfaction surveys United States
Google Corporate email and file storage United States
Marketo Email communication management system United States
Mixpanel Analytics provider United States
Mulesoft Middleware United States
Salesforce Customer relationship management United States
Splunk System logging United States

Subcontractors for IBX products

Tradeshift also uses certain subcontractors to assist in the operations necessary to provide Services related to IBX products.  These are not used for the Tradeshift platform unless specified elsewhere.

Entity Name Services description Personal data to be processed by the subcontractor, along with which categories Location Scope
Capgemini India Professional Services, Software support The Customer's employees and their associated data, such as names, contact details, employee number, organizational affiliation, location India All IBX applications
Hiranyagarbha Consultancy Professional Services SAP SRM The Customer's employees and their associated data, such as names, contact details, employee number, organizational affiliation, location India To be included in case client uses SAP SRM applications
Zapient Software Solutions Professional Services SAP SRM The Customer's employees and their associated data, such as names, contact details, employee number, organizational affiliation, location India To be included in case client uses SAP SRM applications
Greynubo Service Desk support, Software Support The Customer's employees and their associated data, such as names, contact details, employee number, organizational affiliation, location India All IBX applications
Tradeshift Romania Software development, Service Desk support, Software Support The Customer's employees and their associated data, such as names, contact details, employee number, organizational affiliation, location Romania All IBX applications
IBX Group AB Professional Services, Service Desk support, Software support The Customer's employees and their associated data, such as names, contact details, employee number, organizational affiliation, location Sweden All IBX applications
Tradeshift Malaysia Software Support The Customer's employees and their associated data, such as names, contact details, employee number, organizational affiliation, location Malaysia All IBX applications
Telecity/Equinix Infrastructure hosting No processing, however owns the physical space the infrastructure runs in Sweden All IBX applications

Tradeshift Global Entities

Tradeshift operates various global corporate entities. As part of providing our services, your personal information may be transferred or processed by any one of these entities:

Entity Name Corporate Location
Baiwang Tradeshift (Suzhou) Software Limited People’s Republic of China
Chongqing Tradeshift Supply Chain Technology Ltd People’s Republic of China
IBX Group AB Sweden
IBX Norge AS Norway
Tradeshift ApS Denmark
Tradeshift China (Shanghai) Limited People’s Republic of China
Tradeshift Inc. United States
Tradeshift Network Ltd. United Kingdom
Tradeshift Pty Ltd Australia
Tradeshift SAS France
Tradeshift Sdn.Bhd Malaysia
Tradeshift Technology SRL Romania

Optional integrations

There are third parties we partner with to offer optional integrations with our products. These third parties are engaged directly by you. No information is shared with any of these entities unless you choose to enable any of their integrations. The privacy policies of these integrations varies. Tradeshift is not responsible for the content of the privacy policies of the third parties who offer integrations. You can enable or disable these integrations in your account at any time.

Updates

As the services we offer grow and evolve, the Subprocessors we utilize may also change. We will endeavor to provide prompt updates thru this page as new Subprocessors are added or existing ones are removed.