These updated terms went into effect on June 15, 2021 at 12 p.m. Pacific Daylight Time. To see the previous version of these terms, click here.
This website is operated by Tradeshift Inc. (“Tradeshift”, “we” or “us”). Our registered Federal Tax Identification Number is 98-1023485 and our registered address is 221 Main Street, Suite 250, San Francisco, CA 94015, USA. We are in the business of offering certain software-as-a-service products including a business to business collaboration platform, to customers (the “SaaS Services”).
Tradeshift respects your privacy and takes the protection of your personal information seriously. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it in the context of the activities outlined below.
We may collect and process the following data about you:
Our cookies policy explains what data we collect from you and what we do with it when you visit and browse through our Site (e.g. your IP address).
What data we collect: Information about how you transact with the websites using our Services, including browser type and language, country and language setting on your device, other attributes about your browser, and the date and time of use of the sites.
How we use this data: To understand usage patterns and ensure our sites remain performant regardless browser and device
Information about your device, including hardware model, operating system and version, device name, unique device identifier, mobile network information, and information about the device’s interaction with our websites.
What data we collect: Typically we collect your username, country of business and email address and may also collect name, title, business phone number and company. For paid events, we will collect billing information which may include your personal mailing or billing address although typically billing is to your company.
How we use this data: To send updates about our platform and services for direct marketing purposes. From time to time we may email you news, updates and sales offers which you can easily opt out of receiving by clicking “unsubscribe” in the relevant email.
Co-branded Offerings. Some of our offerings or events may be sponsored by Tradeshift and third parties or “co-branded.” We endeavor to be clear that such a partnership exists. If you sign up for these events or offerings, be aware that your information may also be collected by those third parties and would be subject to their privacy practices.
All information you provide to us is stored by us on secure servers that we maintain in countries where Tradeshift operates its business or on systems maintained by our service providers. This means that we may, and we may use third-party service providers to, process and store your information in the United States, United Kingdom, Canada, the European Union, and other countries.
In the event of changes, to ensure the Personal Data you provided to us is accurate and up to date, contact us at email@example.com
Sharing with affiliated companies. We may share personal data with our affiliated companies (other subsidiaries of Tradeshift Holdings, Inc.) in support of the activities outlined in this policy.
Onward transfers. In the event of onward transfers of personal data, Tradeshift retains responsibility as required by applicable data protection to require any further processing of data by third parties acting on our behalf do so in a manner that is consistent with this policy and applicable law.
Authorized Personnel. Our employees, agents, consultants, contractors, or other authorized personnel, may have access to user information as necessary in the normal course of our business.
Business Transfers. If the Service or Tradeshift, or substantially all of its assets, were acquired, liquidated, or dissolved, user information would be one of the assets that is transferred but the successor company would be obliged to honor this policy.
Government, Law Enforcement or Third Parties. We may disclose information, including, without limitation, Personal Information to comply with applicable laws, regulations, legal processes or governmental requests. We reserve the right to disclose a user’s Personal Information if we believe, in good faith, that the user is in violation of the Terms of Service, even without a subpoena, warrant or other court order.
We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information.
You can opt out of receiving promotional email messages from us by following the instructions in those messages. If you receive a call from a Tradeshift representative you may opt out by informing the caller that you would not like to receive future promotional calls. If you sign up for a newsletter or blog type communication from Tradeshift, you may change your choices for that subscription.
Opt-out of online statistics and tracking technologies. We may use tracking technologies to collect information about your visits over time and across third-party services or other online services. You may update your cookie preferences at any time by navigating your browser to https://tradeshift.com/cookies/cookie-settings
The Network Advertising Initiative (the “NAI”) is a cooperative group of ad serving providers. The NAI has developed a set of privacy principles to which its members adhere. The NAI is committed to providing consumers with clear explanations of Internet advertising practices and how they affect you and the Internet generally. For more information about the NAI, third party ad servers generally and the opt-out options offered through the NAI, visit http://www.networkadvertising.org/index.asp.
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your Tradeshift account or by emailing us at firstname.lastname@example.org. For other personal information we hold, we will provide you with access for any purpose including requesting that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
We have put in place physical, electronic, and procedural controls designed to help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
Although we take reasonable measures to safeguard against unauthorized disclosures of Information, we cannot assure you that Information will never be disclosed, altered or destroyed.
Tradeshift will retain your personal information for as long as required to fulfill the purposes for which the information was collected and is being processed or for other valid reasons (for example to resolve disputes, comply with our legal obligations, or to enforce our agreements).
As may be relevant, the controller of the personal information is Tradeshift, Inc. However Tradeshift, Inc. is not the controller in connection with an event or offering in which you have entered into a contractual relationship with a specific Tradeshift affiliated company. In that case, the controller is that specific affiliate with which you or your employer have the contract.
Where we collect and use personal information in connection with a request for information, and order, event registration, or other transaction, or to provide you with services that you requested (such as a web site), we do this because it is necessary for the performance of an agreement with you. Where we use your information in relation to marketing, product improvement, security or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party’s legitimate interests or with your consent.
In compliance with the Privacy Shield Principles, Tradeshift commits to resolve complaints about our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Tradeshift’s Data Protection Officer at: email@example.com
Under certain conditions, individuals may invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. For more information see https://www.privacyshield.gov/article?id=ANNEX-I-introduction. Tradeshift has further committed to refer unresolved Privacy Shield complaints to JAMS ADR, an alternative dispute resolution provider located in the US. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit JAMS ADR for more information or to file a complaint. The services of JAMS ADR are provided at no cost to you. You can file a complaint here: https://www.jamsadr.com/eu-us-privacy-shield
The California Consumer Privacy Act (“CCPA”), which is effective as of January 1, 2020, regulates how we handle personal information of California residents and gives California residents certain rights with respect to their personal information.
When we act as a service provider (for example, by providing our services to another company that you interact with), we follow the instructions of the business that engaged us with respect to how we process your personal information. If you would like more information about how your personal information is processed by other companies, including companies that engage us as a service provider, please contact those companies directly.
We may collect the following categories of information:
For each category of information, we collect the information from a variety of sources, including directly from you, from your devices, from your company, and/or from third party providers. We collect the information to provide you with services, protect our customers and ourselves (including the services), and to improve the services. We do not share personal information with Third Parties as the term is defined under the CCPA.
We do not sell personal information of any individual, including personal information of minors under 16 years of age.
We have disclosed the following categories of personal information for a business purpose in the 12 months prior to this Policy’s last update.
We have not disclosed any personal information for valuable consideration in the 12 months prior to this Policy’s last update.
You may have certain rights with respect to your personal information, including:
If you would prefer, you may designate an authorized agent to make a request on your behalf.