GDPR Data Protection
These updated terms went into effect on July 1, 2020. To see the previous version of these terms, click here.
Data Protection Addendum Addressing Article 28 GDPR (Processor Terms) and Incorporating Standard Contractual Clauses for Controller to Processor Transfers of Personal Data from the EEA to a Third Country
This Data Protection Addendum (“Addendum“) between: (i) Tradeshift (“Vendor“) acting on its own behalf and as agent for each Vendor Affiliate; and (ii) (“Company“) acting on its own behalf and as agent for each Company Affiliate.
This Addendum forms part of the Master Subscription Services Agreement or other written or electronic agreement between Vendor and Company (the “Subscription Agreement”) for the provision of Services to reflect the parties’ agreement concerning the Processing of Personal Data.
The terms used in this Addendum shall have the meanings set forth in this Addendum. Capitalized terms not otherwise defined herein shall have the meaning given to them in the Subscription Agreement. Except as modified below, the terms of the Subscription Agreement shall remain in full force and effect.
In consideration of the mutual obligations set out herein, the parties hereby agree that the terms and conditions set out below shall be added as an Addendum to the Subscription Subscription Agreement. Except where the context requires otherwise, references in this Addendum to the Subscription Agreement are to the Subscription Agreement as amended by, and including, this Addendum.
- Definitions In this Addendum, the following terms shall have the meanings set out below and cognate terms shall be construed accordingly:
- “Applicable Laws” means (a) European Union (“EU“) or Member State laws with respect to any Company Personal Data in respect of which any Company Group Member is subject to EU Data Protection Laws; and (b) any other applicable law with respect to any Company Personal Data in respect of which any Company Group Member is subject to any other Data Protection Laws;
- “Company Affiliate” means an entity that owns or controls, is owned or controlled by or is or under common control or ownership with Company, where control is defined as the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting securities, by contract or otherwise;
- “Company Group Member” means Company or any Company Affiliate;
- “Company Personal Data” means any Personal Data Processed by a Contracted Processor on behalf of a Company Group Member pursuant to or in connection with the Subscription Agreement;
- “Contracted Processor” means Vendor or a Subprocessor;
- “Data Protection Laws” means EU Data Protection Laws and, to the extent applicable, the data protection or privacy laws of any other country;
- “EEA” means the European Economic Area;
- “EU Data Protection Laws” means EU Directive 95/46/EC, as transposed into domestic legislation of each Member State and as amended, replaced or superseded from time to time, including by the GDPR and laws implementing or supplementing the GDPR;
- “GDPR” means EU General Data Protection Regulation 2016/679;
- “Restricted Transfer” means:
- a transfer of Company Personal Data from any Company Group Member to a Contracted Processor where such transfer would be prohibited by Data Protection Laws (or by the terms of data transfer agreements put in place to address the data transfer restrictions of Data Protection Laws) in the absence of the Standard Contractual Clauses to be established under section 6.4.3 or 12 below; or
- an onward transfer of Company Personal Data from a Contracted Processor to a Contracted Processor, or between two establishments of a Contracted Processor, in each case, where such transfer would be prohibited by Data Protection Laws (or by the terms of data transfer agreements put in place to address the data transfer restrictions of Data Protection Laws) in the absence of the Standard Contractual Clauses to be established under section 6.4.3 or 12 below;
- “Services” means the services and other activities to be supplied to or carried out by or on behalf of Vendor for Company Group Members pursuant to the Subscription Agreement;
- “Standard Contractual Clauses” means the Standard Contractual Clauses contained in the European Commission’s decision (C(2010)593) of 5 February 2010 on Standard Contractual Clauses for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection. The Standard Contractual Clauses are incorporated into this Addendum by reference. The necessary population of the Standard Contractual Clauses is contained in Appendix 1 and 2;
- “Subprocessor“; means any person (including any third party and any Vendor Affiliate, but excluding an employee of Vendor or any of its sub-contractors) appointed by or on behalf of Vendor or any Vendor Affiliate to Process Personal Data on behalf of any Company Group Member in connection with the Subscription Agreement;
- “Vendor Affiliate” means an entity that owns or controls, is owned or controlled by or is or under common control or ownership with Vendor, where control is defined as the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether by contract or otherwise.
- The terms, “Commission“, “Controller“, “Data Subject“, “Member State“, “Personal Data“, “Personal Data Breach“, “Processing” and “Supervisory Authority” shall have the same meaning as in the GDPR, and their cognate terms shall be construed accordingly.
- The word “include” shall be construed to mean include without limitation, and cognate terms shall be construed accordingly.
- Vendor warrants and represents that, before any Vendor Affiliate Processes any Company Personal Data on behalf of any Company Group Member, Vendor’s entry into this Addendum as agent for and on behalf of that Vendor Affiliate will have been duly and effectively authorized (or subsequently ratified) by that Vendor Affiliate.
- Processing of Company Personal Data
- Vendor and each Vendor Affiliate shall:
- comply with all Applicable Laws and Data Protection Laws in the Processing of Company Personal Data; and
- not Process Company Personal Data other than on the relevant Company Group Member’s documented instructions unless Processing is required by Applicable Laws to which the relevant Contracted Processor is subject, in which case Vendor or the relevant Vendor Affiliate shall to the extent permitted by Applicable Laws inform the relevant Company Group Member of that legal requirement before the relevant Processing of that Personal Data.
- Each Company Group Member:
- instructs Vendor and each Vendor Affiliate (and authorises Vendor and each Vendor Affiliate to instruct each Subprocessor) to:
- Process Company Personal Data; and
- in particular, transfer Company Personal Data to any country or territory, as reasonably necessary for the provision of the Services and consistent with the Subscription Agreement; and
- warrants and represents that it is and will at all relevant times remain duly and effectively authorized to give the instruction set out in section 3.2.1 on behalf of each relevant Company Affiliate.
- Appendix 1 to this Addendum sets out certain information regarding the Contracted Processors’ Processing of the Company Personal Data as required by article 28(3) of the GDPR (and, possibly, equivalent requirements of other Applicable Laws and Data Protection Laws). Company may make reasonable amendments to Appendix 1 by written notice to Vendor from time to time as Company reasonably considers necessary to meet those requirements. Nothing in Appendix 1 confers any right or imposes any obligation on any party to this Addendum.
- Vendor and Vendor Affiliate Personnel
- Vendor and each Vendor Affiliate shall take reasonable steps to ensure the reliability of any employee, agent, or contractor of any Contracted Processor who may have access to the Company Personal Data, ensuring in each case that access is strictly limited to those individuals who need to know / access the relevant Company Personal Data, as strictly necessary for the purposes of the Subscription Agreement, and to comply with Applicable Laws in the context of that individual’s duties to the Contracted Processor, ensuring that all such individuals are subject to confidentiality undertakings or professional or statutory obligations of confidentiality.
- Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Vendor and each Vendor Affiliate shall in relation to the Company Personal Data implement appropriate technical and organizational measures to ensure a level of security appropriate to that risk, including, but not limited to, the measures referred to in Article 32(1) of the GDPR, manual penetration testing and security audits such as SOC 2 or ISO 27001 performed by independent third parties.
- In assessing the appropriate level of security, Vendor and each Vendor Affiliate shall take account in particular of the risks that are presented by Processing, in particular from a Personal Data Breach.
- Each Company Group Member authorises Vendor and each Vendor Affiliate to appoint (and permit each Subprocessor appointed in accordance with this Section 6 to appoint) Subprocessors in accordance with this Section 6 and any restrictions in the Subscription Agreement.
- Vendor and each Vendor Affiliate may continue to use those Subprocessors already engaged by Vendor or any Vendor Affiliate as of the effective date of this Addendum, subject to Vendor and each Vendor Affiliate in each case as soon as practicable meeting the obligations set out in section 6.4.
- Vendor shall give Company prior written notice of the appointment of any new Subprocessor, including full details of the Processing to be undertaken by the Subprocessor. If, within 14 days of receipt of that notice, Company notifies Vendor in writing of any material objections to the proposed appointment:
- Vendor shall work with Company in good faith to make available a commercially reasonable change in the provision of the Services which avoids the use of that proposed Subprocessor; and
- where such a change cannot be made within 30 days from Vendor’s receipt of Company’s notice, notwithstanding anything in the Subscription Agreement, Company may by written notice to Vendor with immediate effect terminate the Subscription Agreement to the extent that it relates to the Services which require the use of the proposed Subprocessor.
- With respect to each Subprocessor, Vendor or the relevant Vendor Affiliate shall:
- before the Subprocessor first Processes Company Personal Data (or, where relevant, in accordance with section 6.2), carry out adequate due diligence to ensure that the Subprocessor is capable of providing the level of protection for Company Personal Data required by the Subscription Agreement;
- ensure that the arrangement between on the one hand (a) Vendor, or (b) the relevant Vendor Affiliate, or (c) the relevant intermediate Subprocessor; and on the other hand the Subprocessor, is governed by a written contract including terms which offer at least the same level of protection for Company Personal Data as those set out in this Addendum and meet the requirements of article 28(3) of the GDPR;
- if that arrangement involves a Restricted Transfer, ensure that the Standard Contractual Clauses are at all relevant times incorporated into the agreement between on the one hand (a) Vendor, or (b) the relevant Vendor Affiliate, or (c) the relevant intermediate Subprocessor; and on the other hand the Subprocessor, or before the Subprocessor first Processes Company Personal Data procure that it enters into an agreement incorporating the Standard Contractual Clauses with the relevant Company Group Member(s) (and Company shall procure that each Company Affiliate party to any such Standard Contractual Clauses co-operates with their population and execution).
- Vendor and each Vendor Affiliate shall ensure that each Subprocessor performs the obligations under sections 3.1, 4, 5, 7.1, 8.2, 9 and 11.1, as they apply to Processing of Company Personal Data carried out by that Subprocessor, as if it were party to this Addendum in place of Vendor.
- Data Subject Rights
- Taking into account the nature of the Processing, Vendor and each Vendor Affiliate shall assist each Company Group Member by implementing appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Company Group Members’ obligations, as reasonably understood by Company, to respond to requests to exercise Data Subject rights under the Data Protection Laws.
- Vendor shall:
- promptly notify Company if any Contracted Processor receives a request from a Data Subject under any Data Protection Law in respect of Company Personal Data; and
- ensure that the Contracted Processor does not respond to that request except on the documented instructions of Company or the relevant Company Affiliate or as required by Applicable Laws to which the Contracted Processor is subject, in which case Vendor shall to the extent permitted by Applicable Laws inform Company of that legal requirement before the Contracted Processor responds to the request.
- Personal Data Breach
- Vendor shall notify Company without undue delay upon Vendor or any Subprocessor becoming aware of a Personal Data Breach affecting Company Personal Data, providing Company with sufficient information to allow each Company Group Member to meet any obligations to report or inform Data Subjects of the Personal Data Breach under the Data Protection Laws.
- Vendor shall cooperate with Company and each Company Group Member and take such reasonable commercial steps as are directed by Company to assist in the investigation, mitigation and remediation of each such Personal Data Breach.
- Data Protection Impact Assessment and Prior Consultation
- Vendor and each Vendor Affiliate shall provide reasonable assistance to each Company Group Member with any data protection impact assessments, and prior consultations with Supervising Authorities or other competent data privacy authorities, which Company reasonably considers to be required of any Company Group Member by article 35 or 36 of the GDPR or equivalent provisions of any other Data Protection Law, in each case solely in relation to Processing of Company Personal Data by, and taking into account the nature of the Processing and information available to, the Contracted Processors.
- Deletion or return of Company Personal Data
- Subject to sections 10.2 and 10.3 Vendor and each Vendor Affiliate shall promptly (following the date of cessation of any Services involving the Processing of Company Personal Data (the “Cessation Date“), delete and procure the deletion of all copies of those Company Personal Data of which Company is a data controller.
- Subject to section 10.3, Company may in its absolute discretion by written notice to Vendor within a negotiated, reasonable period of time after the Cessation Date require Vendor and each Vendor Affiliate to (a) return a complete copy of all Company Personal Data to Company by secure file transfer in a standard format; and (b) delete and procure the deletion of all other copies of Company Personal Data for which Company is the controller that is Processed by any Contracted Processor. Vendor and each Vendor Affiliate shall comply with any such written request within 10 days of the notice.
- Each Contracted Processor may retain Company Personal Data to the extent required by Applicable Laws and only to the extent and for such period as required by Applicable Laws and always provided that Vendor and each Vendor Affiliate shall ensure the confidentiality of all such Company Personal Data and shall ensure that such Company Personal Data is only Processed as necessary for the purpose(s) specified in the Applicable Laws requiring its storage and for no other purpose.
- Audit Rights
- During the Term of the Agreement, on an annual basis, Tradeshift will conduct, at no charge to Customer, an SOC 2 Type II, SOC 1 Type II and an ISO 27001 audit of controls relating to the network operations of Tradeshift through which Personal Data is processed by Tradeshift under an Agreement, which audit will be performed by an independent certified public accounting firm (or similarly qualified person). If a deficiency is identified as result of such audit, Tradeshift will remediate, as Tradeshift deems reasonable given the circumstances, within an agreed to and reasonable timeframe. All costs of remediation will be the responsibility of Tradeshift.
- In the event Customer wishes to audit Tradeshift’s compliance with this DPA, an independent third party auditor mutually agreed to by the parties (the “Auditor”) may, on behalf of Customer and at the expense of Customer, audit Tradeshift’s compliance with the terms of this DPA up to once per year. The Auditor must execute a written confidentiality agreement acceptable to Tradeshift before conducting the audit and any such audits must respect the confidentiality of other tenants on the Tradeshift Platform.
- To request an audit, Customer must submit a detailed audit plan to Tradeshift at least four weeks in advance of the proposed audit date. The audit plan must describe the proposed scope, duration, and start date of the audit. Tradeshift will review the audit plan and provide Customer with any concerns or questions (for example, any request for information that could compromise Tradeshift’s security, privacy, employment or other relevant policies). Tradeshift will work cooperatively with Customer to agree on a final audit plan. If the requested audit scope is addressed in any o the existing 3rd party audit reports prepared for Tradeshift by a qualified third party auditor or another equivalent report within the prior twelve (12) months and Tradeshift confirms there are no known material changes in the controls audited, Customer agrees to accept those findings in lieu of requesting an audit of the controls covered by the report.
- The audit must be conducted during regular business hours at the applicable facility, subject to Tradeshift’s policies, and may not unreasonably interfere with Tradeshift’s business activities.
- Customer will provide Tradeshift any audit reports generated in connection with any audit under this section. Customer agrees that Tradeshift may, at their discretion, release the audit report to a third party provided Customer is given a reasonable opportunity to redact any personal, confidential, or proprietary information that may be contained in the audit report. Customer may use the audit reports only for the purpose of confirming compliance with the requirements of this DPA. The audit reports are Confidential Information of the parties under the terms of the Agreement.
- Any audits are at the Customer’s expense. Any request for Tradeshift to provide assistance with an audit is considered a separate service if such audit assistance requires the use of resources different from, or in addition to, those required for the provision services under the Agreement.
- Restricted Transfers
- Vendor warrants and represents that, before the commencement of any Restricted Transfer to a Subprocessor which is not a Vendor Affiliate, Vendor’s or the relevant Vendor Affiliate’s entry into the Standard Contractual Clauses, and agreement to variations to those Standard Contractual Clauses made under section 13.4.1, as agent for and on behalf of that Subprocessor will have been duly and effectively authorized (or subsequently ratified) by that Subprocessor.
- Tradeshift, Inc. and its U.S. Affiliates self-certify to and comply with the EU-U.S. Privacy Shield Framework, as administered by the US Department of Commerce, and Tradeshift shall ensure that such entities maintain their self-certifications to and compliance with the EU-U.S. Privacy Shield Framework with respect to the Processing of Personal Data that is transferred from the EEA to the U.S.
- General Terms
- Governing law and jurisdiction. Without prejudice to clauses 7 (Mediation and Jurisdiction) and 9 (Governing Law) of the Standard Contractual Clauses:
- the parties to this Addendum hereby submit to the choice of jurisdiction stipulated in the Subscription Agreement with respect to any disputes or claims howsoever arising under this Addendum, including disputes regarding its existence, validity or termination or the consequences of its nullity; and
- this Addendum and all non-contractual or other obligations arising out of or in connection with it are governed by the laws of the country or territory stipulated for this purpose in the Subscription Agreement.
- Nothing in this Addendum reduces Vendor’s or any Vendor Affiliate’s obligations under the Subscription Agreement in relation to the protection of Personal Data or permits Vendor or any Vendor Affiliate to Process (or permit the Processing of) Personal Data in a manner which is prohibited by the Subscription Agreement. In the event of any conflict or inconsistency between this Addendum and the Standard Contractual Clauses, the Standard Contractual Clauses shall prevail.
- Subject to section 13.2, with regard to the subject matter of this Addendum, in the event of inconsistencies between the provisions of this Addendum and any other agreements between the parties, including the Subscription Agreement and including (except where explicitly agreed otherwise in writing, signed on behalf of the parties) agreements entered into or purported to be entered into after the date of this Addendum, the provisions of this Addendum shall prevail.
- Changes in Data Protection Laws.
- Company may:
- by at least 30 (thirty) calendar days written notice to Vendor from time to time make any variations to the Standard Contractual Clauses (including any Standard Contractual Clauses entered into under section 12.1), as they apply to Restricted Transfers which are subject to a particular Data Protection Law, which are required, as a result of any change in, or decision of a competent authority under, that Data Protection Law, to allow those Restricted Transfers to be made (or continue to be made) without breach of that Data Protection Law; and
- propose any other variations to this Addendum which Company reasonably considers to be necessary to address the requirements of any Data Protection Law.
- If Company gives notice under section 13.4.1:
- Vendor and each Vendor Affiliate shall promptly co-operate (and ensure that any affected Subprocessors promptly co-operate) to ensure that equivalent variations are made to any agreement put in place under section 6.4.3; and
- Company shall not unreasonably withhold or delay agreement to any consequential variations to this Addendum proposed by Vendor to protect the Contracted Processors against additional risks associated with the variations made under section 13.4.1 and/or 13.5.1.
- If Company gives notice under section 13.4.2, the parties shall promptly discuss the proposed variations and negotiate in good faith with a view to agreeing and implementing those or alternative variations designed to address the requirements identified in Company’s notice as soon as is reasonably practicable.
- Neither Company nor Vendor shall require the consent or approval of any Company Affiliate or Vendor Affiliate to amend this Addendum pursuant to this section 13.5 or otherwise.
- Should any provision of this Addendum be invalid or unenforceable, then the remainder of this Addendum shall remain valid and in force. The invalid or unenforceable provision shall be either (i) amended as necessary to ensure its validity and enforceability, while preserving the parties’ intentions as closely as possible or, if this is not possible, (ii) construed in a manner as if the invalid or unenforceable part had never been contained therein.
Appendix 1 to the Standard Contractual Clauses: DETAILS OF PROCESSING OF PERSONAL DATA
This Appendix 1 includes certain details of the Processing of Personal Data as required by Article 28(3) GDPR.
Subject matter and duration of the Processing of Personal Data
The subject matter and duration of the Processing of the Personal Data are set out in the Subscription Agreement and this Addendum.
The nature and purpose of the Processing of Personal Data
Provision of business to business software service in a remote accessed manner.
The types of Personal Data to be Processed
As provided in the Subscription Agreement typically limited to the following:
- First and last name
- Email address (generally just email address used in business)
- Business phone number
- Home address
- Government identifier – in limited cases
- Device identifier
- System user ids
The categories of Data Subject to whom the Personal Data relates
- Company Group employees
- Employees of Company suppliers
The obligations and rights of Company
The obligations and rights of Company are set out in the Subscription Agreement and this Addendum.
The data exporter is the Applicable Company Group Member or, with regard to transfers to Contracted Processors, the Vendor Affiliate
The data importer is the Contracted Processor
APPENDIX 2 TO THE STANDARD CONTRACTUAL CLAUSES
This Appendix forms part of the Clauses and must be completed and signed by the parties.
Description of the technical and organizational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c):
Vendor utilizes industry standard technical and organizational measures to protect Personal Information of Company including those measures described in the Tradeshift Security Policy and the Subscription Agreement.